Frequently asked questions
- Shot Scope Survey - Help Shape the Future
- Can I lock my phone when using Connex?
- I’ve scanned a club and then changed my mind. What should I do?
- Why is my phone not scanning the tags?
- I’ve started a round on the wrong course. How do I change to the correct course?
- Why is my tag scanning but a shot isn’t being added?
- I don’t want to take my phone out on the green. What’s the best way to mark the position of the pin?
- Why is the Connex Round option not showing?
- What is a positional shot?
- What is strokes gained?
- Why are the club distances on My Strategy different to the distances on my Club Performance page?
- How do I change the email address for my account?
- How do I delete a round from my account?
- I’ve forgotten my password for my account, how do I reset it?
- How can I contact support for more help?