Shot Support
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Recent activity by Shot Support-
Why is my phone not scanning the tags?
If you are struggling to scan a tag during onboarding, ensure that NFC is enabled in your phone settings. If it is enabled but you are still struggling to scan we recommend doing an internet search...
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How do I scan a shot on CONNEX?
In order to scan a shot you must be on the tag scanning screen. Tap the tag against the NFC reader of your phone (diagrams of where the NFC reader is on popular phone medals can be found below) and...
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How do I create new Stroke Indexes on CONNEX?
If your stroke indexes are not available then you can create stroke indexes by clicking on the Create Men’s or Create Women’s Stroke Indexes on the dropdown. Go through each of the holes selecting ...
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How do I edit a created club in the dashboard My Bag feature?
To edit an existing club please follow these instructions:1) Log in to your account on the online dashboard.2) Navigate to the My Bag page.3) Click on the club that you wish to edit, the club shoul...
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How do I assign a club to a tag slot in the mobile My Bag feature?
You may need to assign a club to a tag slot if you’ve created a club in your My Bag but haven’t yet used it, or if you’ve replaced a tag and want to reassign a club. Assigning a club to a tag allow...
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Where can I find the My Bag feature?
You will set up My Bag as part of the onboarding process. If you need to access it after onboarding, then instructions on how to find it on the Dashboard and mobile apps can be found below. The ...
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How to move the location of the tee shot on the mobile app MyStrategy feature
To move the location of the tee shot on MyStrategy follow the instructions below:Tap, hold and drag the blue icon to the desired location.
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What does the grey and orange numbers show on the web dashboard MyStrategy?
In the MyStrategy feature, distances are clearly displayed to help you strategize your game. Here's what the numbers mean:Orange Highlighted Number: This represents the distance from your tee shot ...
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I’ve started a round on the wrong course. How do I change to the correct course?
If you have started a round on the wrong course and have entered the map view, the easiest way to change course is to swipe up on the hole selector and press pause round. This brings you back to th...
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How do I get from scanning mode to map view on CONNEX?
When on the tag scanning screen, press ‘Cancel’ on the pop up and then swipe the ‘Slide to view map’ and you will be taken back to the map view.