Shot Support
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Recent activity by Shot Support-
How do I remove a club from a tag slot in the mobile My Bag feature?
You may want to remove a club from its current tag slot if, for example, you’ve lost the tag originally assigned to it. For instance, if you’ve misplaced your Driver’s ‘D’ tag and replaced it with ...
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Why are some clubs different colours?
When viewing your clubs in the Shot Scope mobile app or dashboard, you may notice that some clubs appear in different colours—such as yellow. This is intentional and designed to help you easily dis...
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How to move the location of the tee shot on the web dashboard MyStrategy feature
To move the location of the tee shot on MyStrategy follow the instructions below:Click, hold and drag the blue icon to the desired location.
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How to move the target point on the mobile app MyStrategy
To move the target point of the tee shot or second shot please follow the instructions below:Tap, hold and drag the target to the desired location.
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Why is my tag scanning but a shot isn’t being added?
If your tag is scanning but no shot is being added, this normally means that the tag does not have a club assigned to it. To resolve this, go to My Bag and ensure that a club has been assigned to t...
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How do I add a shot I’ve forgotten to scan on CONNEX?
To add a shot that you forgot to scan, tap the ‘+’ button in the bottom right of the map view screen. Select the club you used and then tap the position on the map this shot was hit. If the shot is...
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How do I edit a created club in the mobile My Bag feature?
You might need to edit a created club if, for example, you played and uploaded a round before setting up your clubs in My Bag. In such cases, the system will generate a set of default clubs, which ...
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What should I do if my club make or model isn’t available for selection in the My Bag feature?
The Shot Scope team works continuously to keep the club database up to date. However, if your club make or model isn’t listed when creating a club in the My Bag feature, you can request for it to b...
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How to save a strategy on the web dashboard MyStrategy feature
To save a strategy on the online web dashboard follow the instructions below:Click on the 'Save' button at the top right of the screen to save the strategy.To then exit the strategy click on the 'X...
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What does the grey and orange numbers on the mobile app MyStrategy show?
In the MyStrategy feature, distances are clearly displayed to help you strategize your game. Here's what the numbers mean:Orange Highlighted Number: This represents the distance from your tee shot ...